Specialization course in the design, implementation and operation of control centers. 

CRA, CRAup, CECON y SOC

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  • AREA OF KNOWLEDGE: Security FORMAT: Online - Live Classes DURATION: 30 hours (1.2 ECTS) DATES: Start: April 13, 2026 - End: May 8, 2026. After the registration period ends, it is possible to complete the training program in a flexible format. SESSIONS: Tuesdays and Thursdays. Time: 5:30 PM to 8:00 PM (Peninsular Time). Attendance is not mandatory; sessions will be recorded and available on the virtual platform. TARGET AUDIENCE:
  • Security engineers and designers in the consulting, installation, engineering, manufacturing, and distribution sectors, etc.
  • Managers and operators of control centers and central monitoring stations (CMS).
  • Technical personnel involved in the installation and maintenance of security systems.
  • Technical professionals in the engineering and architecture sectors, specializing in project drafting or construction supervision and management, who wish to delve deeper into the area of security.
  • Members of law enforcement agencies (Local Police, National Police, Civil Guard, etc.) who require greater knowledge and depth in these systems due to their relationship with private security.
  • Public administration personnel responsible for the management and evaluation of security in public buildings.
  • Security directors and managers.
  • Technical professionals in the insurance and appraisal sectors.
  • Recent graduates or students in their final years of study who wish to begin their professional career in the security sector.

    • GOALS

  • This training program aims to provide students with comprehensive and qualified training in the design, implementation, and operation of control centers—including CRAs, CRAup, CECONs, and SOCs—addressing both the physical and technological requirements, as well as the management, procedures, and operational supervision necessary for their proper functioning. The specific objectives of this training program are as follows:
  • To gain a comprehensive understanding of the control center ecosystem (CRAs, CRAups, CECONs, SOCs), their typology, functions, and regulatory framework.
  • To master the physical, structural, and technological design principles necessary for the creation or upgrading of a modern control center.
  • To acquire advanced operational skills for daily management, coordination, incident response, and real-time decision-making.
  • To develop the skills to implement and monitor indicators, quality standards, and SLAs, ensuring continuous improvement and operational excellence.
  • To understand the mandatory and recommended certifications applicable to control centers in different critical sectors.
  • To apply all acquired knowledge to various real-world case studies.

    • METHODOLOGY AND EVALUATION

  • The methodology for work and study is entirely online, allowing students to take advantage of virtual classes and progress at their own pace through the virtual platform. One of the main pillars of this training program is the live masterclasses delivered via the ESSIIF online learning platform. These classes facilitate learning through the contributions of expert instructors in each subject. The specialization course comprises materials edited and created exclusively by professionals in each subject area. These professionals will develop each topic by introducing fundamental theoretical concepts while grounding them in the necessary practical design aspects. You will be able to delve deeper into the concepts developed during the training program through individualized tutoring sessions with the program's instructors. Students will tackle real-world case studies that will allow them to develop specific skills and competencies. This is a valuable tool for ensuring student progress and development, enabling them to acquire the knowledge and experience necessary to undertake real-world security projects.
  • The evaluation will be carried out through the delivery of a practical case to solve (60%), the performance of theoretical-practical tests of test type (30%) and participation in forums (10%).

    • PROGRAM

    This Specialization Course consists of seven modules, which cover the most important aspects of the design, implementation, and operation of control centers in their various types. Module 1. Introduction to Control Centers 1.1 Introduction and general considerations. 1.2 Types of control centers. 1.3 Standards and reference norms. 1.4 Applicable regulations. 1.5 Main functions. 1.6 Organizational structures and responsibilities. Module 2. Physical and structural design and implementation of control centers 2.1 Introduction to the physical and structural requirements of control centers. 2.2 Architectural, structural, and functional requirements. 2.3 Advanced ergonomics (EN-ISO 11064). 2.4 Environmental conditions: light, noise, climate control. 2.5 Business continuity: redundancies and alternative control rooms. Module 3. Design and implementation of the control center's technological infrastructure 3.1 Introduction to the design and implementation of the control center's technological infrastructure. 3.2 Network and Communications Architecture (The Circulatory System). 3.3 Computer Infrastructure and Storage. 3.4 Display Systems and Consoles (KVM). 3.5 Uninterruptible Power Supply and Electrical Power Systems. 3.6 Structured Cabling Infrastructure. 3.7 Voice Recording and Communications Systems. 3.8 Voice Recording and Communications Systems. Module 4. Operation and Management of a Control Center 4.1 Introduction to the Operation and Management of a Control Center. 4.2 Procedures. 4.3 Incident Management and Emergency Response. 4.4 Human Factor Management in Control Environments. 4.5 Real-Time Decision Support Systems. 4.6 Inter-center Coordination. 4.7 Operational Cybersecurity in Control Centers. Module 5. Indicators (KPIs, Service Quality, and Monitoring) 5.1 Dashboard for Control Centers. 5.2 Key Operating Indicators (KPIs). 5.3 Internal and External Audits of the Control Center. 5.4 How to Meet a Customer SLA. 5.5 Continuous Improvement in Control Centers. Module 6. Control Center Certifications 6.1 Recommended Certifications. 6.1.1 ISO 9001: Quality Management. 6.1.2 ISO 14001: Environmental Management. 6.1.3 ISO 45001: Occupational Health and Safety. 6.2 Mandatory Certifications by Sector. 6.2.1 Rail 6.2.2 Air Transport 6.2.3 Energy 6.2.4 Traffic 6.2.5 Critical Infrastructure Module 7. Implementation and Case Studies

    DEGREES AND CERTIFICATES

  • At the end of the program, you will receive two certifications issued by two recognized entities:
  • ESSIIF's own degree.
  • Isabel I University Certificate.

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    PRICES AND SCHOLARSHIPS

  • PRICE: 295 euros (236 euros until 03/04/2026) Applicable discounts
  • 20% direct scholarship for early registration until April 3, 2026.
  • In case of group registrations, additional discounts will be made depending on each case.
  • Consult specific discounts for belonging to associations with a collaboration agreement.

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