CONTRACT TERMS
OBJECT AND SCOPE OF APPLICATION
These General Terms and Conditions of Contract are intended to regulate the relationship between ESSIIF FORMACION SL (hereinafter “THE COMPANY”) and you (hereinafter “the Client”), relating to all transactions carried out through the website www.essiif.com (hereinafter, “the Website”), a domain owned by THE COMPANY.
For any questions, you can contact us at the email address secretaria@essiif.com.
The online contracting of products and/or services offered by THE COMPANY through this website will be subject to the provisions of these General Terms and Conditions of Contract.
ACCEPTANCE AND PROOF OF ACCEPTANCE
These General Terms and Conditions are formulated in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws; Law 7/1998, of April 13, on general terms and conditions of contracting; Law 34/2002, of July 11, on information society services and electronic commerce; Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and its implementing regulations.
By completing the registration process, regardless of the medium, the Student declares that they have read and fully understood the General Terms and Conditions of Contract, and declares their acceptance and express consent to all the content of these Terms and Conditions in the version published at the time of acceptance, committing themselves without reservation to comply with them.
The purpose of THE COMPANY's website is to facilitate public awareness of its activities and services, making it available to internet users, as well as other associated pages. Therefore, the Student declares that they are aware of the price, duration, and services of the Program in which they are enrolling.
In the event that the Student has become aware of the Program in which he/she is enrolling, through advertising means other than the COMPANY's website, he/she will also have been aware, in advance, of the price, duration and services that he/she declares to accept by formalizing his/her enrollment in the same.
These General Terms and Conditions will be incorporated into the Program enrollment contract upon the Student's consent, which will be deemed given when they confirm having read and accepted the enrollment form. As this is an electronic enrollment process, the signature of this contract will be replaced by the acceptance of these General Terms and Conditions.
IDENTIFICATION OF THE PARTIES
ESSIIF FORMACION SL (THE COMPANY) is an international school dedicated to training in fire safety, security and other areas.
CIF: B16852980
Registered office: Calle Begonia 6, 2C. 41008 Seville (Seville).
Registration Details: Registered in the Commercial Registry of Seville, Folio 36, Volume 7102, Page 131565.
Email address: secretaria@essiif.com
Telephone: 34 634320798
The Student is identified through the data provided by them in the completed registration form submitted to ESSIIF FORMACION SL, and is responsible for the truthfulness, accuracy, and updating of said data. Furthermore, the Student declares that they are of legal age and have sufficient legal capacity to enter into contracts as established by the laws of their country of nationality, or, if applicable, have authorization from their parents or legal guardian to do so, and are acting in their own name as an individual. The COMPANY reserves the right to cancel the registration process at any time if it is detected that the data provided by the Student is inaccurate, false, or incomplete.
PRICES, PAYMENT METHOD, DELIVERY AND WITHDRAWAL
1. Prices
The prices applicable to each product and/or service are those indicated on the website on the date of the order, including, if applicable, VAT (Value Added Tax).
However, in accordance with Law 37/1992 of December 28, which regulates this tax, the transaction may be exempt or not subject to it depending on the buyer's country of residence and their status (business/professional or private individual). Consequently, in some cases the final price of the order may differ from the price shown on the website.
For shipments to countries outside the European Union, THE COMPANY will not assume the costs corresponding to taxes and customs duties specific to each country.
The offers will be properly marked and identified as such, conveniently indicating the previous price and the offer price.
The company reserves the right to make any modifications it deems appropriate to the website at any time and without prior notice, and may update products and services according to market conditions. Shipping costs are included in the price, except for shipments to the Canary Islands, Ceuta, Melilla, and international parcels, which will have a surcharge of €20 and €50, respectively.
2. Payment method
Depending on the products to be purchased, purchases can be paid for through the means listed below:
PayPal: Available for all countries.
Credit Card (Visa, MasterCard or American Express): Available for all countries.
Bank transfer.
Once registration is complete and the corresponding reservation is made, the student will receive an electronic payment receipt. Issuance of the invoice does not constitute payment; payment must be verified with supporting documentation and proof of payment. When a student has completed all payments, they can request a copy of the invoice confirming payment.
3. Delivery
The COMPANY will provide the start date details of the training program at least 24 hours in advance of the course start date.
In any case, if the Customer does not receive the order within the maximum legal period of 30 days from the date of purchase, they can contact THE COMPANY through the Customer Service section of this website.
4. Withdrawal
In accordance with the General Law for the Defense of Consumers and Users, students enrolled in the selected program may exercise their right of withdrawal within 14 calendar days from the date of enrollment, which is understood to be the date of electronic confirmation of the contract issued by THE COMPANY, provided that the program in which the student has enrolled has not yet begun. In this case, the student will not be entitled to a refund of the amounts paid (and the provisions for cancellation of enrollment by the student will apply). Similarly, in flexible-format programs with asynchronous material, viewing and/or downloading materials also implies the forfeiture of the right to a refund of the amounts paid.
For these purposes, the Student gives his express consent that, for reasons of academic organization and proper development of the selected Program, the execution of the provision of the contracted services may begin before the end of the 14 calendar days period from the conclusion of the contract.
The exercise of the right of withdrawal must be communicated by the Student to the COMPANY, within the aforementioned period, by sending in writing his unequivocal declaration of his decision to withdraw to the address corresponding to the registered office of the COMPANY.
Once the right of withdrawal has been correctly exercised by the Student, the COMPANY will cancel the enrollment and the Student's access to the school's services; the amount of the reservation fee will not be refunded due to administrative and management expenses.
The User acknowledges that there are exceptions to the right of withdrawal, as set out in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
In this regard, if the contracted training begins within the 14-day period mentioned in the previous paragraph, the student declares by accepting these conditions that they know and accept that, since it is training consisting of digital content provided through electronic media, the start of the training will entail the loss of the right of withdrawal.
For the purpose of determining the start date of the training in this respect, the date is taken as the day established in the registration contract for this purpose, and in any case never later than the date on which the keys and passwords that give the student access to the electronic platform in which the digital content of the course subject to this registration is hosted are delivered
In the event of withdrawal, ESSIIF will reimburse the User for all payments received, without undue delay and, in any event, no later than 14 calendar days from the date on which ESSIIF is informed of the User's decision to withdraw.
PROGRAM CANCELLATION OR DELAY
The COMPANY reserves the right to cancel or postpone the start of training programs if the number of enrolled students does not reach the minimum required to guarantee the quality of instruction, or if circumstances arise that prevent the proper development of the program. This decision will be communicated to the affected students at least 14 days in advance, and a refund will be issued if requested.
DENIAL OF ACCESS OR CONTINUITY OF THE PROGRAM
The COMPANY reserves the right to deny access to the Program to those Students who fail to comply with the Student Responsibilities, and who exhibit behavior that affects the normal functioning of the classes, forums, and carry out activities that violate its code of conduct, such as:
The use of the personal, non-transferable username and password by more than one person, causing clear fraud against the company.
The performance of activities that violate the COMPANY's intellectual property rights.
Lack of respect for people or ideas.
Disrespect for the teacher's authority.
Use of the class for a purpose other than that intended.
Likewise, failure to pay the registration fees established by the date set, within the first five days of the current month, as established in the Prices and Payment Methods stipulation, will be grounds for denial of access and continuation in the Program.
Falsification, in whole or in part, of the data provided in the student selection or admission process will also be grounds for denial of access, and where applicable, dismissal from the Program.
Refusal of access or withdrawal from the Program will imply the denial of the accreditation certificate.
LANGUAGE
The language in which the contract and invoice between THE COMPANY and the Client will be finalized is Spanish.
LEGAL GUARANTEE AND COMPANY LIABILITIES
The products are covered by a two-year legal guarantee against defects in accordance with the provisions of the General Law for the Defense of Consumers and Users (Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16). Under this Law, the consumer has the right to make a claim against the seller for any lack of conformity existing at the time of delivery of the goods, within the time limits and conditions established therein.
If the product's non-conformity becomes apparent during the first six months, it is understood that the fault already existed when the product was delivered, unless proven otherwise or when this presumption is incompatible with the nature of the product or the nature of the non-conformity.
If the lack of conformity appears after those first six months, it will be up to the Customer to prove that the defect is original in order for it to be covered by the legal guarantee.
The Client has the obligation to report any defects and non-conformity within 2 (two) months of their detection.
In case of non-conformity we will proceed, at our expense, to restore the conformity of the product by repair/replacement or price reduction, as established by current legal provisions.
Warranty assistance requires prior presentation of the purchase invoice.
You have access to a customer service and after-sales support team. For any clarification, issue, complaint, or any other necessary communication, please contact Customer Service in writing at the Customer Service Department of THE COMPANY located at C/ Begonia 6, 2º CEN, 41008 Seville – Spain, or by email to secretaria@essiif.com.
THE COMPANY guarantees the quality of the service contracted through the website www.essiif.com.
All rights guaranteed to consumers and users under current laws remain in effect.
Failure to comply with any of the Contract Conditions may result in the return of products or the cancellation of services purchased by the Customer.
CUSTOMER RESPONSIBILITIES
The Client undertakes to make lawful use of the services, without contravening current legislation, nor infringing the rights and interests of third parties.
The Client guarantees the truthfulness and accuracy of the data provided when completing the contracting forms, avoiding causing damage to THE COMPANY as a result of the inaccuracy of the same.
Failure to comply with any of the Contract Conditions may result in the withdrawal or cancellation of services by THE COMPANY, without prior notice to the Client and without giving rise to any right to compensation.
AFTER-SALES SERVICES
For any questions, issues, complaints or claims after the purchase of products or services, THE COMPANY provides the Customer with a Customer Service Department at the email address secretaria@essiif.com
The Customer will be able to have proof of their complaints, which will be addressed as soon as possible and, in any case, within a maximum period of one month, by the delivery, by THE COMPANY, of an identification code and a written receipt on paper or any other type of durable medium.
INDUSTRIAL AND INTELLECTUAL PROPERTY
Any names, designs, and/or logos displayed on the website and in the registration are duly registered trademarks of the COMPANY. Any unauthorized use of these trademarks by anyone other than their rightful owner may be prosecuted in accordance with applicable law. The COMPANY's website, www.essiif.com, is owned by ESSIIF FORMACION SL
The intellectual property rights to the COMPANY's website, its pages, screens, the information they contain, their appearance and design, as well as any links established from it to other websites, belong to the COMPANY, unless otherwise specified. Therefore, the COMPANY holds the exclusive rights to exploit and reproduce said website.
The student may download, copy, or print any page from the COMPANY's website exclusively for personal use, provided that the rights of the copyright holder are respected. Under no circumstances may the student change, modify, or delete the information, content, or warnings contained on the website www.essiif.com, forms, or pages of the COMPANY. Nor may the student reproduce, transmit, or modify the content of the registration, directly or indirectly, without the prior written authorization of the COMPANY.
The content of the training programs and the tools used for their delivery are the intellectual property of the COMPANY. Therefore, the use of said content or tools by the Student for any purpose other than the provision of the Program service is strictly prohibited. This prohibition includes the use of said content with other Students or with third parties unrelated to the selected Program.
The COMPANY reserves the right to publish and use, for teaching and guidance purposes, the exercises and case studies prepared by the Student in future editions of the Program. The Student grants their express authorization for this.
By accepting these General Terms and Conditions, the Client agrees to respect the Industrial and Intellectual Property rights owned by THE COMPANY and third parties.
DATA PROCESSING
This point is specifically addressed in the privacy policy of ESSIIF FORMACION SL
JURISDICTION AND APPLICABLE LAW
In the event of any conflict or discrepancy in the interpretation or application of these contractual terms, the Courts and Tribunals that will hear the matter will be those determined by the applicable legal regulations regarding jurisdiction, which, in the case of end consumers, will be the place of performance of the obligation or the domicile of the buyer. This is without prejudice to the Customer's right to appeal to the Consumer Arbitration Board in their jurisdiction.
These Terms and Conditions shall be governed by and construed in accordance with Spanish law. ESSIIF and the Consumer agree to submit any dispute that may arise from the provision of the services covered by these Terms and Conditions to the Courts and Tribunals corresponding to the Consumer's domicile.
